Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in dynamic environments and enjoy providing top-notch service to customers? If so, we want you on our team!
## Tasks
* Customer service to both active and potential customers
* Handle incomeing calls, chats and emails related to:
* Payments
* Invoices and reminders
* Plan or contract changes
* Complains
* Retention, etc.
## Requirements
* Secondary school or higher education level required
* Strong communication skills in Dutch and English both written and spoken
* Experience in customer service roles within contact center environment for at least 6 months
* Good computer skills
* Ability to communicate professionally, enthusiastically
* Solution-oriented.
* Quick learner with the capacity to process information efficiently.
* Independent worker who enjoys challenges and maintains focus on customer satisfaction.
## Benefits
* A rewarding experience abroad that will enhance your professional and personal growth.
* Flexible work arrangements, with the option to work partially from home and partially in the office (after KPI’s are met)
* Comprehensive, paid training and ongoing support from your trainer and team leader.
* Friendly and supportive work environment, with opportunities for team bonding through social events.
* Long-term employment with stimulating challenges.
* Competitive salary
* Additional benefits including a fixed project bonus, performance bonus, and private health insurance.