Technical Services Technician Intern
Wenco International Mining Systems Ltd.
Job Type
Description
Reporting to the Client Services Manager, the Technical Services Technician’s main responsibility is to provide remote and on-site Tier 0 support to clients. This role is to take direction from the Technical Analyst and Specialist roles.
Key Deliverables and Responsibilities:
In Office:
- Provide timely phone, email and remote access support for existing customers
- Retrieve site information to maintain duplicate system environments of existing clients for testing and troubleshooting purposes
- Record/document all client issues through to resolution using Wenco’s issue tracking system
- Plan and practice for system implementation and upgrade projects to assist Technical Services Analyst and Specialist roles
- Review and contribute to product documentation
On Site:
- Assist Technical Services Analyst and Specialist roles to perform successful implementations and upgrades
- Assist in site inspections and reports in preparation of deployments
- Assist and provide one-on-one and classroom training on the use and administration of the system
- Troubleshoot software, hardware and network issues
Experience and Knowledge
- Zero to 2 years of user and admin support experience for an enterprise class software system
- Mining experience/knowledge would be an asset
- Real-Time software systems
- Mobile Computing
- Competence and understanding of historic and current Wenco hardware platforms
- Sound understanding of Windows services
- Windows networking experience
- Virtual machine environments
- Windows server administration (moderate)
- Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
- Valid driver’s licence
Skills and Abilities
- Ability to learn, understand, and apply new processes and solutions
- Solid technical, analytical and problem-solving skills
- Solid written and verbal communication skills
- Strong ability to work effectively both in a team environment and as an independent contributor
- Ability to prioritize and multi-task based on customer and business needs
Education and Eligibility
- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline or practical experience to an equivalent level, preferably in mining
- Available for extensive travel (50%)>
- Eligible to work in South Africa
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.
Disclaimer
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As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.
This job is found at InterviewStack.io
Skills
About Wenco International Mining Systems Ltd.
Wenco International Mining Systems Ltd. is a Canadian company specializing in mining fleet management systems and technology solutions. They provide software and hardware to optimize mining operations, improve safety, and increase productivity.