· Promote and sell Etisalat plans tailored to businesses,
institutions, government entities, and Emirati customers. Provide detailed
information about plan features, benefits, and pricing to potential clients.

· Identify opportunities to enhance revenue through upselling and
cross-selling of products or services.

· Ensure exceptional customer service, handling and resolving
customer concerns promptly and professionally.

· Maintaining a positive, empathetic, and professional attitude
toward customers at all times.

· Build sustainable relationships and trust with customer accounts
through open and interactive communication.

· Handle customer complaints, and provide appropriate solutions
and alternatives within the time limits.

· Identify and assess customers’ needs to achieve satisfaction

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers. Respond promptly to
customer inquiries.

· Recognize, document, and alert the team leader of trends in
customer calls.

· Acknowledging and resolving customer complaints.

· Take the extra mile to engage customers. Respond promptly to
customer inquiries.

· Knowing our products inside and out so that you can answer
questions.

· Keeping records of customer interactions, transactions,
comments, and complaints.

· Providing feedback on the efficiency of the customer service
process.

Requirements

Requirements

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· Experience
(Yrs & Field) : Minimum 1-year experience in Call Centre
Experience/Customer Care/Front Desk

Educational Qualification : Graduate
(preferred)

Professional Certifications :
Certification in customer service

Skills & Abilities:

• Excellent verbal and written
communication skills

• Strong team player.

• Listening Skills.

• Multi-tasking.

• Problem solver

• Computer proficiency