Dutch Speaking Customer Service Specialist – Search Engine

Job Overview

We are seeking a customer-focused Dutch Speaking Customer Service Specialist to join a leading global BPO provider in Lisbon, Portugal. Supporting a high-profile project for the world's largest search engine, you will deliver exceptional customer service by resolving user inquiries regarding product features, e-commerce transactions, software setups, hardware functions, and wireless connectivity. This is an excellent opportunity to enrich your CV by representing a premier worldwide brand in a vibrant, multicultural setting.

Location

• City: Lisbon
• Country: Portugal

Your Role & Responsibilities

• Respond to customer requests across multiple communication channels, including phone, email, chat, social media, and messaging platforms.
• Handle pre-sales questions, general inquiries, and technical support cases.
• Maintain a consistent and professional brand voice in both private interactions and public customer channels.
• Identify and escalate complex technical or account issues to higher support tiers when necessary.
• Collaborate with backend technicians and support teams to efficiently resolve open help tickets.
• Manage an individual ticket queue autonomously while following management guidelines.
• Review help center content and provide actionable feedback for internal documentation improvements.

Your Qualifications

• Language Proficiency: Minimum of C1 level in Dutch alongside a good command of English (B2 level).
• Technical Aptitude: Strong PC skills and comfort navigating modern support systems and digital environments.
• Core Competencies: Fast decision-maker with a proactive, positive outlook and a strong dedication to customer satisfaction.
• Flexibility: Available to work flexible hours and rotational calendar days to match operational needs.
• Experience (Advantage): Previous experience in a Customer Service (CS) or Business Process Outsourcing (BPO) setting is preferred.

Shifts & Working Hours

• Schedule: Full-time hours operating on flexible shift rotations based on project operational hours.

Salary, Bonuses & Benefits

• Base Salary: €1,406 Gross per month (paid across 12 months).
• Performance Bonus: Monthly performance-based incentive of up to €120.
• Meal Allowance: €7.23 (Net) per working day.
• Transport Allowance: €20 per month.
• Health Coverage: Private health insurance coverage 
• Environment: Access to a modern, centrally located corporate office in Lisbon with an inclusive, multicultural team culture.

Relocation Support

• For Candidates Outside Portugal:
  • Sourcing and placement in a room within a company-managed apartment in Lisbon for 12 months at a fixed, subsidized cost of €280 per month (deducted directly from your salary).
  • Reimbursement of your inbound flight ticket up to €400 (paid out on the 6th month of employment).
• For Candidates Inside Portugal:
  • The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.