Customer Service Representative ( Duth+English)
Fully Remote (Portugal-based candidates only)
Full-time or Part-time (Shift-based, 24/7 coverage)

Languages: Dutch + English

Role Overview

We are looking for Customer Service Representatives to support international customers across Dutch and UK markets. You will handle inbound queries, provide assistance with service-related issues, and ensure a smooth and professional customer experience.

This is a fully remote role, but candidates must be based in Portugal due to contract and operational requirements. The role follows a shift-based schedule with 24/7 coverage, including evenings, nights, and weekends.

Key Responsibilities

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  Handle inbound customer support requests via phone, email, or chat
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  Assist customers with account and service-related inquiries
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  Deliver high-quality support in Dutch and English
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  Accurately log customer interactions in CRM systems
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  Follow internal procedures and service standards
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  Escalate complex cases to relevant teams

Requirements

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  Fluency in Dutch and English (mandatory)
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  Strong communication and customer service skills
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  Ability to work in rotating shifts (including nights/weekends)
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  Basic computer and CRM tool proficiency
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  Customer-first mindset and problem-solving ability
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  Previous customer service experience is a plus

What We Offer

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  Salary: €1,100 – €1,500 gross/month (depending on language level and experience)
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  Meal allowance + shift bonuses
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  Fully remote work (Portugal-based only)
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  Paid training and onboarding
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  International and multicultural environment
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  Career growth opportunities in customer support operations