#LI-HP1 #LI-Remote

Essential Functions and Primary Duties

HR Service Delivery

• Provide first-level HR support to Career Advisors and employees
• Support HR systems and processes, including Human Resources Information System (HRIS), Payroll, Flexible Work Arrangements, Education Reimbursement, and other HR tools/processes
• Initiate change requests in support of day-to-day business activities as directed
• Oversee and execute onboarding and offboarding activities

• Manage HR case intake by documenting employee/manager requests, tracking status to resolution, and escalating issues

Employee Relations & Workforce Administration

• Support Employee Relations (ER) matters by responding to employee concerns, conducting investigations, and escalating complex issues as appropriate

• Administer performance management cycles by supporting tool navigation, timelines, communications/routing, and completion tracking

Projects, Engagement & Internship Coordination

• Provide administrative and project support by coordinating project plans and timelines, maintaining documentation, ensuring data quality and audit readiness, and supporting special initiatives and business-unit-specific requests
• Support employee engagement efforts by coordinating communications, events, survey administration, and action tracking; compile participation metrics and summarize themes as needed

• Coordinate internship program administration by partnering with recruiting and managers on logistics and milestones and supporting intern onboarding/offboarding, check-ins, and issue escalation

Analytics

• Maintain and analyze HR reports and operational metrics (e.g., turnover, headcount, leaves of absence (LOAs), ER activity, requisitions, and performance-cycle completion)

• Leverage AI and automation tools to improve efficiency, accuracy, and scalability of HR processes

Preferred Qualifications

• Experience with performance management tools and end-to-end performance management processes
• Experience using Microsoft Copilot or other AI tools to support HR work and improve process efficiency
• Experience supporting California-based employees, including familiarity with applicable state employment requirements
• Desire to grow and apply a strategic HR skill set (e.g., workforce planning, organizational effectiveness, change support)
• Experience with Predictive Index or similar behavioral assessment tools

Minimum Qualifications

• High School diploma or GED required
• 3 years experience as HR generalist
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Ability to negotiate and solve problems
• Able to work in team environment
• Proficient in applicable technology
• Strong organizational skills, time management and multi-tasking ability and prioritizing
• Ability to travel as required by business needs