Operations Manager
Ubiquity Global Services, Inc.
Southwoods, Laguna, Philippines2 months ago
95 views34 saves12 applies
Job Type
full time
Description
Responsibilities:
- Responsible for management of the unit and performance of all employees
- Manage the group and deliver the goals and metrics of each
- Serve as primary client and UGS contact
- Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects
- Bachelor's degree, any field
- Experience as BPO Account/ Operations Manager for at least 2 years
- Must have at least 2 years BPO experience in Financial Programs
- Managerial experience of teams greater than 40 FTE
- Excellent interpersonal and leadership skills.
- Excellent written and verbal communication skills.
- Strong planning, change management and organizational skills.
- Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
- High degree of initiative, team building and dedication to effective positive change.
- Willing to work on any shift schedule especially graveyard
- Willing to work in Southwoods, Laguna
This job is found at InterviewStack.io
Skills
change managementoperations managementperformance managementcustomer service
About Ubiquity Global Services, Inc.
Ubiquity Global Services, Inc. provides outsourced business services, including interactive voice response, live customer experience management, multi-channel correspondence servicing, and compliance services. The company offers inbound contact management, customer acquisition, multi-channel campaigns, knowledge process outsourcing, customer experience and lifecycle management, and analytics.
business process outsourcing, customer experience managementWebsite