Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

We are looking for an IT Specialist to provide our office with technical support.

Responsibilities and Duties:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;

• Determine the best solution based on the issue and details provided by employees;

• Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;

• Working closely with the team of system administrators to solve technical problems;

• Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;

• Support for internal infrastructure;

• Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;

• Ensuring regular monitoring and updating of physical and virtual infrastructure;

• Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)

• Implementation of current technical issues according to the system task tracking;

• Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;

• In the future, work with the database on all technical issues.

We offer:

• Working in an international company with the possibility of professional growth

• Competitive Salary in USD

• 15 business days of paid time off, 20 - after 2 years, 11 days of National Holidays and 3 sick leaves

• Equipment provided

Working conditions:

• Monday - Friday shift schedule from 10:00 -19:00/ 16:00 - 00:00

• Mode: Hybrid

• 6+ months of experience as HelpDesk specialist;

• Will be a + Good knowledge of Mikrotik ROS;

• Routing, bridging, VLAN, Firewall;

• Experience with Office365, Exchange, SharePoint;

• Working knowledge of monitoring system like Zabbix will be a plus;

• Experience with deployment and administration of Linux, Mac OS, Windows;

• Proficiency network protocols;

• Installation, configuration, troubleshooting, and maintenance of networking;

• Knowledge of English is mandatory at the level of not less than Intermediate. This implies a good reading and grammar of the English language. Sometimes communication with customers to solve certain problems.