Azerbaijani Speaking Customer Service Specialist

Job Overview

We are seeking a motivated and skilled Azerbaijani Speaking Customer Service Specialist to join a leading global BPO consultancy in Sofia, Bulgaria. Supporting a major international tobacco company, you will act as the primary brand ambassador, managing multi-channel inbound customer interactions. Your goal is to resolve inquiries with high professionalism and efficiency to maximize customer satisfaction and reinforce brand loyalty.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based at a highly convenient office location in Sofia, easily accessible by public bus networks and the metro).

Your Role & Responsibilities

• Serve as the frontline touchpoint for consumers, delivering exceptional customer care primarily via inbound calls, live chat, email, and integrated social media channels.
• Process, research, and efficiently resolve product and service inquiries, ensuring a high level of customer satisfaction.
• Maintain absolute professionalism, empathy, and brand alignment during all customer interactions.
• Utilize specialized Customer Relationship Management (CRM) databases and software to log, track, and update client records accurately.
• Maintain excellent attention to detail, accuracy, and compliance with data tracking guidelines for every handled case.

Your Qualifications

• Language Proficiency: Native or fluent Azerbaijani (C2 level) paired with a good operational command of English (B2+ level minimum).
• Education: Minimum of a High School diploma or equivalent.
• Technical Literacy: Good typing speed and computer skills, including strong familiarity with MS Office applications and CRM systems.
• Core Competencies: Excellent verbal and written communication skills, a natural customer-oriented attitude, and the ability to work effectively both independently and as a team player.
• Experience (Plus): Prior experience in customer service, helpdesk roles, or retail contact center environments is highly preferred.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on a rotational shift pattern.
• Operational Timeframes:
  • Monday to Friday: 08:00 – 20:00
  • Weekends (Saturday & Sunday): 08:00 – 16:00

Salary, Bonuses & Benefits

• Base Salary: €1,794 Gross per month.
• Bonuses: Monthly performance-based incentive structures.
• Food Vouchers: 50 BGN in monthly food vouchers.
• Health & Wellness: Advanced medical insurance plan (combining both Health and Life insurance), corporate gym membership contributions (Multisport card), and dedicated Health and Wellbeing corporate initiatives.
• Allowances & Perks: Monthly transport allowance, cash bonuses for major life events, corporate discount schemes, and organized company events.
• Time Off: Generous paid annual leave, including additional paid leave allocations for education.
• Professional Growth: Fully paid comprehensive initial onboarding training, continuous upskilling courses via the company university, and personalized Career Navigation programs to map out your long-term promotion steps.

Relocation Support (For Candidates Outside Bulgaria)

• Temporary Housing: 14 nights of fully covered hotel accommodation upon your arrival in Sofia.
• Travel Reimbursement: Inbound flight and travel expense reimbursement of up to 490 BGN (paid out after your 6th month of employment).