General Summary

Provides quality assurance oversight, guidance and support to all departments within Patient Access. Participates in development and implementation of quality assessment indicators. Identifies trends and provides education and training to improve the performance of staff development. Provides guidance and support to staff members within the Quality Assurance role. Assists with projects, training new hires, and maintaining operational standards. Ensures department resources and policies are current, assisting in staff development, and fostering collaboration with leadership.

Shift

Full Time, Days, Monday-Friday. Start time flexible

Duties and Responsibilities
Remote Work Capable
Essential Functions:

• Manages Account and Claim Edit WQ’s daily. Assists in completion of Patient WQ as needed.
• Comprehends registration and scheduling processes within the organization. Understands interview processes, data and demographic collection, and how the information is entered into the electronic medical record.
• Monitors staff based on specific department requirements and records results, as deemed appropriate, such as on a quality assurance form to provide feedback to staff members and supervisor. Each department has their own method of documentation.
• Assists with coaching when there is a need for improvement that is identified.
• Identifies trends and assists in providing education and training to improve the performance of the staff. Uses all resources available to obtain correct information as required.
• Responsible for monitoring HB Errors by Owning area to ensure ADT/Registration totals are meeting designated thresholds
• Serves as the department's Charge Person when supervisor or manager is absent
• Leads department projects
• Makes proactive recommendations in updating department resources and reference materials.
• Assists in reviewing departmental standard work on a quarterly basis to ensure accuracy.
• Attends meetings with QA leadership as requested.
• Responsible for the training/onboarding of new hires.

Common Expectations:

• Maintains appropriate standard work required for the department.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Provides feedback to leadership regarding new hire’s progress.

Qualifications
Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 2 years Patient Access Quality Assurance Coordinator Level II Required

Licenses:

• Certified Healthcare Access Associate Upon Hire Preferred

Courses and Training:

• Completion of PALCP Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy