Customer Service Representative (Print Production & Logistics Coordination)

Position Summary
We are seeking a motivated Customer Service Representative to join an international printing and graphics company. This role is ideal for individuals looking to build a career in print production, client services, and logistics coordination. Full training will be provided.

This position serves as a key link between clients, production teams, and logistics operations, ensuring accurate communication, efficient workflow management, and timely project delivery.

Key Responsibilities

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  Manage and respond to client inquiries, quotes, job tickets, and orders via phone and email
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  Track and manage job progress, provide real-time status updates, and resolve issues quickly
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  Provide guidance on printing services, file preparation, production timelines, and specifications
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  Serve as the primary liaison between clients and production teams to ensure accurate job execution
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  Collaborate with internal departments to meet deadlines, quality standards, and client expectations
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  Coordinate logistics operations, including inbound and outbound shipments, carrier selection, routing, and delivery scheduling
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  Maintain accurate client records, job tracking, and order management data
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  Troubleshoot and resolve customer service and production issues in a timely and professional manner
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  Support operational efficiency through coordination with production, shipping, and fulfillment teams
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  Perform additional duties as assigned

Qualifications

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  Proven experience in customer service, account management, logistics coordination, or operations support
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  Strong understanding of print terminology, file formats, and production workflows preferred
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  Proficiency in Microsoft Office (Word, Excel, Outlook)
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  Experience with print management or order tracking systems is a plus
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  Excellent communication, organizational, and multitasking skills
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  Ability to work in a fast-paced, deadline-driven environment
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  Strong problem-solving skills with a client-focused mindset
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  Willingness to travel to customer and operational sites as needed
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  Ability to safely lift and handle items up to 25 lbs as required