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Packaged Gases Customer Service Representative - Houston, TX

Matheson

Houston, TX, US1 week ago
78 views46 saves10 applies

Job Type

full time

Description

JOB SUMMARY Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions Essential Function

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.

2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.

3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.

4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.

5. Manages requests for products, price and technical information.

6. Assist in warehouse in shipping receiving, inventory stocking, cleaning, labeling, or other tasks.

7. Maintains showroom cleanliness by procedures set forth by management.

8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.

9. Tracks result of outbound campaign efforts.

10. Backs up inbound customer service, as needed.

11. Comply with all DOT and OSHA regulations.

12. Ensure all safety rules are strictly observed.

13. Perform other projects and duties as assigned.


Required for All Jobs Performs other duties as assigned Complies with all policies and standards

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Skills

customer service

About Matheson

Nippon Sanso Matheson is a leading single-source provider of industrial, specialty, and medical gases, gas handling equipment, and engineering services. Founded in 1927, the company specializes in compressed and liquefied gases for semiconductor, electronics, food, beverage, and medical industries, with ISO 9001 certification and over 300 locations across North America.

large companytechnology, semiconductorprivateWebsite