Full-time | Remote | Fixed-term contract (8 months) | Relocation support | Immediate start

An international customer experience provider is looking for a German-speaking Client Relationships Manager to support one of the world's leading online travel agencies. In this role, you will manage customer interactions, ensuring a seamless and high-quality service experience while handling a variety of travel-related inquiries in both German and English.

Working Schedule

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  Rotating shifts, Monday to Friday (occasional weekends);
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  Working hours between 08:00 and 00:00;

Salary & Benefits

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  Base salary: 1,300 € gross/month;
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  Productivity bonus: up to 10% of gross salary;
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  Meal allowance: up to 100 € / month (Edenred Ticket Restaurant);
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  Relocation support provided;
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  Paid 3-week training (in English);

Employment Conditions

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  Fixed-term contract (8 months);
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  Fully remote work model;
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  Paid training period;
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  Work during public holidays may be required;

Requirements

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  Native or C1-level German;
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  English B2+ or higher;
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  Strong written communication skills;
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  Good PC skills (Windows, troubleshooting, shortcuts);
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  Ability to multitask and manage multiple systems;
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  Previous experience in customer support or hospitality is a plus;

Responsibilities

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  Manage client interactions via phone, email, and chat;
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  Assist with reservations, cancellations, and modifications;
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  Handle payment-related inquiries, refunds, and complaint resolution;
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  Support account-related and review inquiries;
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  Provide accurate information about services and properties;
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  Maintain high levels of customer satisfaction through professional and empathetic communication;

Interested?
Apply by sending your CV to: ilya.bratanov@cbtalents.org
Or submit your application directly under the job description.