Job Summary:

The Parking Account Lead is responsible for overseeing daily parking operations for an assigned account, ensuring smooth valet and self-parking services while delivering exceptional customer service. This role serves as the on-site supervisor, leading frontline parking staff, supporting valet operations, and acting as the primary point of contact for clients and customers.

Pay: $24.00 an hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

ABM Employee Benefits | Front Line Team Members (English)

ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)

• Supervise and coordinate daily parking and valet operations for assigned account
• Lead, train, and support parking attendants and valet staff to ensure service standards are met
• Oversee valet operations, including vehicle flow, key control, and safety procedures
• Provide excellent customer service by assisting guests, addressing concerns, and resolving issues promptly
• Safely operate customer vehicles, including manual (stick shift) transmissions
• Ensure compliance with company policies, client requirements, and safety regulations
• Utilize computer systems to manage reports, schedules, parking logs, and operational data
• Monitor staff performance and provide coaching or corrective feedback as necessary
• Communicate effectively with clients, management, and team members
• Assist with payroll timekeeping, scheduling, and coverage as needed
• Maintain a professional appearance and uphold service standards at all times

• Required prior parking operations experience, including valet service
• Must be able to drive manual (stick shift) vehicles
• Strong computer skills, including basic reporting and system navigation
• Excellent customer service and interpersonal skills
• Leadership or supervisory experience preferred
• Ability to work in a fast-paced, customer-facing environment
• Strong problem-solving and decision-making skills
• Valid driver’s license with a clean driving record

Physical Requirements

• Ability to stand, walk, and drive for extended periods
• Ability to lift up to 50 lbs as needed
• Ability to work outdoors in various weather conditions

Work Environment

• High-traffic parking facilities, garages, or valet zones
• Fast-paced, service-driven environment
• Regular interaction with clients, guests, and staff

Skills & Competencies

• Leadership and team management
• Strong communication skills
• Attention to detail and accountability
• Customer-focused mindset
• Dependability and professionalism