Job Description

• Manage and schedule technicians across British Columbia, ensuring optimal coverage and efficiency.
• Coach, mentor, and engage with all team members to foster professional growth.
• Collaborate with Project Managers to determine work scope and prioritize technician assignments.
• Serve as the primary point of contact for technician scheduling and assignments.
• Oversee all updates to the Job Book, including technician schedules, job assignments, and vacation planning.
• Coordinate technician travel arrangements as required.
• Promote and uphold the organization’s high safety standards and policies.
• Manage and schedule all required safety training for technicians.
• Oversee the issuance, inspection, auditing, and maintenance of safety equipment.
• Supervise crib tools and test equipment, including tracking, issuing, maintenance, repair, and replacement.
• Review and approve technicians’ time sheets.
• Oversee the allocation and management of technicians’ laptops, cell phones, keys, and access FOBs.
• Conduct interviews and lead the hiring process for new technicians.
• Manage disciplinary discussions and maintain accurate records.
• Identify and pursue new technical work and professional development opportunities.
• Develop and manage the technical department’s budget and annual forecasts.
• Support Project Managers with technical quotes and project timeline forecasts.
• Actively engage with clients to address questions, resolve issues, and build strong working relationships.
• Review and approve test results and other field submissions from technicians before distribution to clients.
• Plan and facilitate meetings between the technical team and clients as needed.
• Analyze operational procedures and recommend improvements to enhance productivity, quality, and customer satisfaction.
• Lead and champion the rollout of new safety processes, procedures, and tools, setting a positive example for a strong safety culture.

Qualifications

• Strong background in cellular and transport microwave systems.
• Strong knowledge and experience with fiber optics, related equipment, and testing procedures.
• Strong knowledge and experience with DC power systems.
• Ability to communicate effectively in writing and verbally.
• Ability to prioritize and work effectively.
• Ability to remain calm and poised in urgent situations.
• Strong safety skillset and background, adhering to safety procedures.
• Firm belief in the value of a strong Health and Safety culture and ability to contribute to its success.
• Ability to exercise initiative, use good judgment, and apply practical problem-solving skills while managing a diverse team.
• Ability to plan (strategic, short, and long term) and organize effectively.
• Responsive to all crew and management requirements.
• Conducts and presents oneself professionally.
• Demonstrated competence related to the application of our core values.
• Respects the beliefs, culture, and ethnic heritage of others.
• Adheres to the organization's security and confidentiality policies.
• Flexible working hours per crew requirements.
• A valid Canadian driver’s license.
• Clean criminal record required.