Position Summary

The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.

This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.

Key Responsibilities

Project Design & Implementation

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  Assist in the design and execution of cloud and on-premise solutions across client environments
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  Support project delivery for:
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    Microsoft 365 migrations (Exchange, Teams, SharePoint)
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    Azure AD / Entra ID implementations
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    Virtual Desktop Infrastructure (VDI) environments
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    Backup and disaster recovery solutions
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  Collaborate with Project Managers to build and execute detailed project plans
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  Research and apply best practices for implementation, scalability, and security

Networking & Security

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  Design and configure LAN/WAN environments, including:
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    VLANs and network segmentation
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    Routing and switching
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    Firewall configuration and access control policies
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  Implement and support secure network architectures aligned to business requirements
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  Troubleshoot complex network and server-related issues
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  Support secure remote access, VPNs, and mobile device connectivity

Cloud & Systems Engineering

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  Deploy and manage:
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    Microsoft 365 (Exchange, Teams, SharePoint)
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    Entra ID / identity and access management
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    Endpoint and mobile device management solutions
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  Support Windows environments, server infrastructure, and hybrid cloud integrations
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  Assist in cloud security implementations and policy enforcement

Client Support & Communication

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  Communicate directly with clients regarding:
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    Project timelines
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    Progress updates
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    Scheduled changes or outages
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  Provide white-glove support during project execution and transitions
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  Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security

Advanced Troubleshooting & Escalation

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  Troubleshoot and resolve advanced server, network, and cloud issues
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  Provide escalation support to both proactive (project) and reactive (service desk) teams
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  Document issues, solutions, and configurations in detail
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  Deliver internal knowledge sharing and training on implemented solutions

Vendor & Solution Collaboration

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  Work with third-party vendors and partners to resolve issues and deploy solutions
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  Evaluate and recommend new technologies to enhance client environments

Technical Requirements

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  Strong understanding of:
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    Networking (TCP/IP, VLANs, routing, switching, WAN/LAN)
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    Network security principles and firewall configurations
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  Experience with:
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    Microsoft 365 (Exchange, Teams, SharePoint)
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    Azure / Entra ID
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    Windows Server environments
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    Backup and disaster recovery solutions
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  Familiarity with:
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    Remote access technologies (VPN, RDP, etc.)
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    VOIP systems and mobile device management
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  Ability to design and implement business-grade IT solutions and network architectures

Qualifications

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  Bachelor's degree in Computer Science or related field (preferred)
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  Experience in an MSP or project-based IT environment strongly preferred
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  Strong ability to:
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    Multi-task and manage competing priorities
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    Adapt quickly in fast-paced environments
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    Troubleshoot complex technical issues effectively
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  Excellent communication, customer service, and interpersonal skills
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  Self-motivated with a strong sense of ownership and accountability

Success Profile

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  Strong project execution mindset with attention to detail
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  Ability to work both independently and collaboratively
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  Client-first mentality with strong communication skills
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  Comfortable operating in structured, process-driven MSP environments