Brief Description

The Multimedia Learning Developer is responsible for:

• Using various development tools to create and maintain online education and marketing activities that meet the needs of pathologists and laboratory professionals.
• Conformance to technical and regulatory standards set by CAP Learning in development of course materials.
• Support virtual events production and delivery using various using virtual event technology such as Zoom, Microsoft Teams, etc.
• Selection and implementation of optimal applications and tools to develop education materials that fulfill design requirements.
• Researching and testing new tools and methods to improve development process and outcomes.

Specific Duties

Primary duties and responsibilities:

Multimedia Development

• Develop online education activities and marketing materials using CAP standard software programs (ie, Articulate Storyline, Articulate Rise, RealizeIt adaptive learning platform, and other Multimedia development tools) and templates as needed.
• Take training on other design and development tools/concepts as needed to enhance online learning activities.
• Ensure online education activities are compliant with CAP standard templates and procedures.
• Ensure quality control of assigned projects including valid coding functionality, accuracy to storyboard content, and completeness of online activities prior to release.
• Understand different online learning technologies and select the most appropriate tools and templates to meet design, technology, and data requirements.
• Apply current learning standards and best practices, including layout, navigation, browser-compatibility, usability, and accessibility.
• Ensure online education activities are compliant with SCORM standards (if applicable) and that the required data is reported to the LMS or other method(s).
• Develop, test, troubleshoot and maintain adaptive learning courses on the new machine learning-driven platform (RealizeIt).
• Perform other duties as assigned by the Manager.
• Create multimedia assets (eg, graphics, audio, video, etc.) as described in design documentation.
• Produce (plan, record, edit, publish) new learning videos and audio podcasts per business needs.
• Edit recorded videos of live events such as Annual Meetings, Webinars, Live Workshops for repackaging for online learning modality.
• Manage and maintain video and audio hosting service accounts such as Vimeo; provide analytics and reports to CAP stakeholders as needed.
• Create and maintain content design templates and other documentation.
• Manage content and act as an administrator for the CAP video streaming platform.

Technical Support and Maintenance

• Troubleshoot/resolve issues as needed by testing, identifying issues, researching solutions and/or seeking help from software support.
• Maintain online activity versioning including final source files and published SCORM files for the LMS and network storage.
• Act as the primary consultant for the Multimedia authoring tools to the CAP staff (instructional designers, education managers, others).

Virtual Events Production and Delivery

• Conformance to technical and regulatory standards set by CAP Learning in development of course materials.
• Collaborate with CAP staff and members to plan, produce, support, and deliver virtual events including webinars and in-person events.
• Work with staff to troubleshoot virtual event technology (eg, Zoom, Teams, etc.)
• Ensure a high-quality audience and presenter experience by overseeing video, audio, and streaming quality.
• Collaborate with staff and members to manage the dress rehearsal/run-through for events, making recommendations on flow and format best practices, and provide guidance to speakers, moderators, and staff.
• Manage live Q&A, polling, and audience engagement during events (if required).
• Communicate effectively with all event stakeholders to keep them informed throughout the event life cycle.

Team Collaboration

• Proactively consult with others (eg, instructional designers, marketing staff, etc.) on new designs and develop mock-ups and prototypes based on design requirements.
• Collaborate with CAP Learning and other CAP Staff to ensure timely delivery of high-quality education events/activities.
• Plan and manage time to meet deadlines and produce high quality deliverables.
• Collaborate with LMS administrator and evaluation staff to ensure data/completion requirements for online education activities are being met.

Knowledge/Skills Required/Preferred

Personal

• Excellent verbal, writing, and editing skills.
• Strong teaming skills.
• Strong service focus and business acumen.
• Ability to work well within a fast-paced team environment.
• Ability to follow established development standards.
• Must be extremely creative and detail-oriented.

Professional

• Demonstrated ability to consult with others (eg, instructional designers, marketing staff, etc.) on how to best deliver content online.
• Demonstrated ability to develop high-quality online education activities from completed storyboards and/or other design documentation.
• Demonstrated ability to manage time and responsibilities and meet deadlines.
• Minimal supervision with independent judgment exercised in the performance of duties.

Technical

• Proficiency in all Microsoft Office products.
• Articulate 360 Suite (Studio, Storyline, Rise, Review).
• Adobe Photoshop, Techsmith SnagIt, Microsoft Photos app, or other image editing software.
• Adobe Audition, Audacity, or other sound editing software.
• Adobe Premiere, Adobe After Effects, Articulate Replay, or other video editing software.
• Screen recording/simulation software such as Adobe Captivate, Articulate Peek, SnagIt.
• Mobile responsive Mulitmedia authoring tool such as Articulate Rise.
• Proficiency in virtual program setup, production, delivery in multiple platforms (ie, Zoom, Teams, GoTo, ON24).
• Knowledge of basic HTML using Adobe Dreamweaver, Microsoft Notepad, or other HTML editors.
• Knowledge of SCORM , Google analytics, and xAPI reporting analytics standards to gather data from educational content.
• Familiarity with LMS/LCMS/LRS.
• Familiarity with website/web page development (HTML5, CSS, Javascript)

Education/Experience

Education

• Baccalaureate degree required.
• Emphasis in a relevant discipline strongly preferred (eg, Visual Communications, Graphic Design, Computer Science, etc.).

Experience

• Minimum of 5 years’ experience in a professional environment, with skills and technologies outlined in the Technical section.
• The ideal candidate also has experience with developing multimedia for an adult audience, online learning usability principles, online course development, and multimedia development tools.
• Experience with mobile development/delivery of education a strong plus.

Additional Criteria

Occasional travel (if required) would be less than 10% of the time.