Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).

Expectations from the role,

· Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems

· Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact

· Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems

· Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams

· Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively

· Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability

· Work closely with business and cross-functional teams with clear ownership and proactive communication

· Demonstrate strong understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows