This role is tasked with the support and maintenance of the Office 365 environment configuration, emphasizing SharePoint and OneDrive. The position requires collaboration across cross-functional IT teams to provide comprehensive global support for the Resideo corporate Microsoft Office 365 tenant. Success in this role demands self-motivation, advanced critical thinking, and proactive problem-solving abilities aimed at optimizing end-user experiences. By working directly with network, security, and IT Service Management teams, the systems administrator addresses evolving business requirements while minimizing cost and operational impact.
JOB DUTIES:

• Proficiency in all aspects Office 365, Active Directory, SharePoint, OneDrive, Teams, Exchange, Copilot and Azure
• Deep administrative knowledge of Exchange Online and on-premises troubleshooting, maintenance and server and client support
• Improving services and features on Office 365.
• Experience with Office 365 migration, troubleshooting, system design, and service delivery
• Capability in installing, upgrading, configuring, testing, maintaining, and supporting software within production environments
• Support the development of forward-looking strategies for Office 365 products and services
• Collaborate with business units to assess and drive adoption of new capabilities associated with Office 365 and related tools, services, and systems
• Document ongoing operations and ensure business continuity, including system topology, operating instructions, and disaster recovery protocols
• Manage Office 365 infrastructure parameters and policies.
• Monitor Office 365 service health and respond to third-level service requests.
• Collaborate with stakeholders to capture, define, and document business requirements.
• Track and escalate incidents with Microsoft technical support.
• Ability to write PowerShell coding for automation.

YOU MUST HAVE:

• At least five years’ experience with Office 365 on enterprise environments.
• Strong analytical and troubleshooting skills across enterprise platforms.
• Outstanding interpersonal skills and the ability to collaborate effectively with engineers and managers at all levels.
• Fluent English Proficiency.

WE VALUE:

• Encourages continuous improvement and innovation by promoting diverse perspectives
• Manufacturing experience
• Develops robust relationships with IT staff, business units, and external vendors
• Provides leadership in strategic architectural initiatives and projects

WHAT'S IN FOR YOU:

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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