Customer Support Specialist
UniGroup
Benefits
Job Type
Description
Location: Hybrid (Fenton, MO)
Schedule: Monday–Friday, 8:30am–5:30pm, with one day on-site per week & rotating Saturday shifts (every 5–6 weeks, 8am–12pm).
Training is 3 days a week on-site for the first 2–4 weeks, Monday–Friday, 8:00am–5:00pm.
About the Role
We’re looking for a Customer Support Specialist who enjoys problem-solving and providing excellent service. In this role, you’ll be the first point of contact for customers, agents, and internal teams, helping resolve concerns related to shipments, billing, claims, and other service issues. Every day brings something different, and success requires empathy, strong communication, and the ability to stay calm under pressure.
What You’ll Do
- Respond to customer inquiries via phone, email, chat, and social media.
- Investigate and resolve service issues, shipment delays, and billing disputes.
- Document interactions clearly and accurately in company systems.
- Partner with internal teams to find solutions and keep shipments moving.
- Negotiate resolutions, including customer service gestures and claims adjustments.
What We’re Looking For
- High school diploma required; 1–2 years of customer service experience preferred.
- Strong listening and problem-solving skills.
- Ability to de-escalate challenging situations with professionalism.
- Clear and confident communication, both written and verbal.
- Comfortable learning and using multiple systems.
Why You’ll Love Working Here
We offer a comprehensive benefits package designed to support you and your family:
- Hybrid work environment (on-site expectations vary by team)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, paid holidays, and paid parental leave
- Tuition reimbursement
- Employee assistance program and wellness resources
- Career pathways and professional development opportunities
Why UniGroup
UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for over 90 years, we support a nationwide network of agents, customers, and partners across commercial, residential, government, and specialty logistics markets.
Joining UniGroup means being part of a company that values stability, collaboration, and continuous improvement. Our teams support one another, work through challenges together, and take pride in delivering high-quality service to our customers and agent network.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.
This job is found at InterviewStack.io
Skills
About UniGroup
UniGroup is a cooperative committed to delivering industry-leading transportation solutions for its customers and members. Focused on a premier customer experience with an emphasis on quality and innovation, UniGroup is the nation’s largest household goods relocation organization, with a portfolio of world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide.