Manage end-to-end IT helpdesk operations as a sole IT owner, oversee IT project change management, and deliver digital and AI-driven improvements to optimize service efficiency, streamline workflows, and align IT with business objectives.

Key Responsibilities

- Handle daily IT helpdesk operations, resolve hardware, software, network and application issues, and ensure timely ticket closure for all users.

- Plan and implement IT system changes, upgrades and deployments, follow change control processes, reduce disruption and manage risks.

- Independently run all helpdesk functions, build SOPs, and improve support efficiency and user experience.

- Maintain IT assets, software licenses and vendor partnerships to ensure stable service delivery.

- Apply AI and new technologies to upgrade helpdesk tools and change management processes.

- Ensure data security, disaster recovery and business compliance in all IT operations.

- Support and train staff on IT systems and new tools to drive smooth adoption.

- Collaborate with management and cross‑functional teams to align IT plans with business needs.

Requirements

- Bachelor's degree in IT, Computer Science or related field.

- 5+ years of IT operations experience, manufacturing or retail background preferred.

- Knowledge or strong interest in AI and digital transformation.

- Practical skills in network, cybersecurity, ERP and cloud services.

- Strong problem‑solving, project management and communication skills.

- Ability to work independently and manage multiple tasks efficiently.

- Fluent in English; Cantonese and Mandarin are pluses.