Our agents are a
very important part of our family. You will be the eyes and ears for our team,
fielding customer inquiries and finding innovative ways to respond. Working in
a collaborative and engaging environment, you will have the chance to interact with
people from all walks of life and no two days will be the same. As you continue
to grow and challenge yourself, you will discover your potential can take you
anywhere you want to go.

Your Responsibilities

• Connect with customers via
  phone/email/chat/and or social media to resolve their questions or
  concerns
• Calmly attempt to resolve and
  de-escalate any issues
• Escalate interactions when
  necessary and appropriate
• Respond to requests for
  assistance and/or possible processing payments
• Track all call-related
  information for and reporting purposes
• Provide feedback on-call
  issues
• Upsell if required

Qualifications:

• High School Diploma or
  equivalent
• 6 months Customer Service
  experience minimum (not required)
• Be proficient in PC operation
  and navigation
• Have excellent communications
  skills, both oral and written
• Ability to work in a
  constantly changing and fast-paced environment
• Ability to stay composed and
  objective
• Strong listening skills

Requirements for working remotely:

• High-Speed Internet required
• Dedicated workspace
• Able to navigate and use a
  computer
• Cell phone - calling and
  texting

Benefits of working with us:

• Very Flexible
  environment/schedule
• Working with little or no
  supervision
• Work remotely from your home
• Lots of different travel-related perks as well as some other perks
• Family environment