Job Description

• Delivery & Program Governance
  - Oversee the successful delivery of multiple projects/programs simultaneously
  - Ensure delivery commitments are achieved in terms of scope, schedule, quality, and cost
  - Establish and maintain delivery governance frameworks, KPIs, and reporting mechanisms
  - Monitor project health, risks, issues, dependencies, and escalation management
  - Drive proactive recovery planning for at-risk projects

• Customer & Stakeholder Management
  - Act as the primary delivery point of contact for customers and key stakeholders
  - Build strong customer relationships through effective communication and governance
  - Conduct regular steering committee meetings, status reviews, and executive updates
  - Manage customer expectations and ensure high levels of customer satisfaction
  - Handle critical escalations and conflict resolution effectively

• Financial & Commercial Management
  - Manage project/program financials including budgeting, forecasting, margin tracking, and revenue realization
  - Ensure optimal resource utilization and delivery profitability
  - Support commercial discussions, change requests, and contract governance
  - Identify opportunities for account growth and service expansion

• Resource & Team Management
  - Lead cross-functional delivery teams including Project Managers, Engineers, QA, DevOps, and Business Analysts
  - Drive resource planning, capacity management, and skill allocation
  - Support talent development, mentoring, and performance management
  - Foster a high-performance, collaborative, and customer-centric delivery culture

• Risk, Quality & Compliance Management
  - Ensure adherence to delivery standards, processes, and quality frameworks
  - Drive continuous improvement initiatives across delivery practices
  - Monitor quality metrics, defect trends, and delivery performance indicators
  - Ensure compliance with security, audit, and organizational governance requirements

• Agile & Operational Excellence
  - Support Agile delivery practices and continuous delivery models
  - Drive operational efficiency through automation, process optimization, and best practices
  - Coordinate with architecture, engineering, and operations teams to ensure seamless delivery execution

Person Specification

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
• 10+ years of experience in IT delivery, project management, or program management
• 3+ years in a leadership or Delivery Management role
• PMP, PRINCE2 or equivalent certifications required, Agile, Scrum, SAFe, SCM are preferable.
• Familiarity with cloud technologies, DevOps practices, enterprise platforms, and modern delivery models
• Experience managing enterprise-scale technology delivery engagements
• Experience working with geographically distributed teams and offshore/onshore delivery models preferred
• Ability to engage effectively with technical teams and architects
• Experience managing delivery financials and profitability
• Understanding of contracts, SLAs, and commercial delivery models
• Ability to manage budgets, forecasts, and utilization metrics
• Strong understanding of project and program management methodologies
• Experience managing complex enterprise delivery engagements
• Knowledge of Agile/Scrum, Waterfall, and hybrid delivery models
• Strong governance, reporting, and escalation management experience
• Strong people leadership and stakeholder management skills
• Excellent verbal and written communication abilities
• Strong negotiation and conflict resolution capabilities
• Ability to influence cross-functional teams and senior stakeholders