Title:

DG BOSS: Service Desk Specialist (FN)

• Receives, logs, analyzes and processes and tracks records of service orders and request activities.
• Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.
• Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards.
• Performs analysis to properly classify the service orders/request and dispatches to correct department.
• Follow up with customers to ensure their service orders and requests are resolved.
• Performs quality control on work classification and service order/request data enterer into CMMS.
• Performs trend analysis or service orders performance and recommend solutions to department heads.
• Manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner.
• Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current.
• Assists in preparation and submittal of all documentation related to service and work orders.
• Perform other duties as assigned.

Basic Qualifications

• Must have good oral and written communication skills which enable to effectively liaise with clients, other
• departments within the organization, subcontractors and clients, and report directly to Senior Management.
• Particular attention to details, good project management skills.
• Must pass overseas medical screening and be in good health.
• Must be contract oriented and computer literate in Microsoft Office software.
• Must have a valid and be able to obtain Non-Pro or Professional driver’s license with at least 2 restriction code.

Preferred Qualifications

JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING:

• Knowledge in Maximo is highly desired.
• Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired.

EDUCATION:

• Associate or bachelor’s degree in Information Technology, Computer Science, Business Administration / Management or other related fields, based on a four-year course of study from an accredited university or college.

EXPERIENCE:

• Must have at least (2) year experience in Service Desk or Work Control functions.