Your Mission

• Manage and complete customer quotations accurately and within agreed timeframes.
• Respond to customer phone and email enquiries in a professional, timely, and service focused manner.
• Process customer orders with a high level of accuracy, ensuring correct pricing, documentation, and system entry
• Support procurement activities by assisting with the creation of purchase orders required to fulfil customer demand.
• Assist with order allocation, coordination, and fulfilment in line with internal processes and customer expectations.
• Generate customer invoices promptly once orders have been fulfilled and ensure accurate billing.
• Provide administrative support across supply chain and customer service functions as required.
• Support business continuity by providing backup coverage for other Customer Service roles when needed. 

Your Talents

•  Previous experience in a customer service, sales support, or office administration role, ideally within a fast-paced or regulated environment.
• Strong written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.
• High level of literacy and numeracy, with strong attention to detail and accuracy.
• Demonstrated experience using ERP systems, with SAP experience highly regarded.
• Proficiency in CRM, quoting, and order management systems.
•  Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.
• Self-motivated, proactive, and detail oriented, with a strong sense of accountability and ownership.
• Active listening skills and the ability to multitask.

Your Benefits

• Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits