Deadline Date: Wednesday 24 June 2026

Requirement: IT Service Desk Technician

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 266

Required Start Date: 3 August 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

First Contact Resolution (1st line resolution)
Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM; User Access Management
Lifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change Coordination
IT Asset Management: Keep asset management systems up to date
Knowledge Management: Create, maintain and utilise SOP, processes and support documentation
Able to work with limited supervision
Perform other duties as may be required

Skill, Knowledge & Experience:

The candidate must have a currently active NATO SECRET security clearance
Relevant Service Desk 1st level support experience is a must
Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
Extensive knowledge of Microsoft desktop applications, Office and OS
Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
Extensive knowledge of VPN software and VPN troubleshooting
Minimal Mobile Device Management (MDM) knowledge required
Language Skills – NATO HQ official languages are English and French. Both are required:
A thorough knowledge of English, both written and spoken
A good working knowledge of French (spoken)

Competencies or Personal Attributes:

Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others
Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
Communication Skills – Good diplomacy and tact

C004651 IT Service Desk Technician (NS) - WED 24 Jun RELAUNCH