PURPOSE

The Supervisor of Billing Disputes is responsible for providing oversight for the Billing Dispute teams and working directly with our customers and internal partners to answer billing and invoice issues.

ESSENTIAL DUTIES & RESPONSIBILITIES
• Oversee the day-to-day activities of the Billing Dispute teams.
• Ensure team meets KPI standards or above for filing disputes while maintaining accuracy and efficiency.
• Coordinate with carrier partners and internal teams to resolve escalated pricing and billing issues.
• Liaison with internal departments for training and escalation of billing issues.
• Demonstrate a detailed understanding of processes, procedures, and technology for carrier transportation operations.
• Assist in utilizing a “best practices” approach in designing operational improvements, training, and overall operational management.
• Assist in technology and brand integration.
• Coach, mentor, and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• Leading and directing the work of other employees.
• Building collaborative relationships.
• Influencing, leading change that drives business performance.
• Negotiating and gaining commitment at the highest levels of the organization.
• Organizational effectiveness, consulting, coaching, and solution development.
• Verbal and written communication skills.
• Conflict management and problem solving.
• Change management.
• Assessment and decision-making skills.
• Relationship building both within the organization and with external sources.
• Presentation and facilitation skills.
• Customer service
• Deductive and indicative reasoning.
• Able to multitask in an often-hectic work environment
• Must have a 100% team mindset
• Self-sufficient and confident with ability to envision and run with new initiatives

QUALIFICATIONS:

• Minimum of 3 years related administrative or logistics experience
• Bachelor’s Degree, preferably in communications, business, marketing, management or other business-related fields (preferred)