Role Overview:

As a Bilingual Agent, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use.

Role Responsibilities:

Customer Service:

• Respond to customer questions regarding queries about the product, warranty, re-order, return and exchanges,
• Address customer inquiries and resolve any issues related to orders promptly and professionally.
• Handle any customer concerns or issues with empathy and professionalism.
• Strive to provide a positive and memorable customer experience on every call

Additional Tasks:

• Maintain up-to-date knowledge of products
• Adhere to all company procedures and standards for transaction processing and customer service.
• Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

Qualifications:

• Excellent communication skills
• Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.
• Attention to Detail: Ability to accurately record and input customer information.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a customer-focused attitude
• Tech Savvy: Comfortable using computer systems and after sales software.
• Typing Skills: Proficient typing for efficient data entry.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Prior experience: At least 1 year experience in a bilingual technical support role, preferably in a BPO

Work Setup:

• Willing to work in McKinley, Taguig (office-based), Night Shift
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately