We are looking for a skilled Software Technical Expert to lead transformation on the OfficeTrack platform. This role blends system design, integrations, automation, and change management to optimize enterprise-scale field service operations. If you thrive in technical leadership and love turning complex systems into seamless experiences — this one is for you!

KEY RESPONSIBILITIES

Design the OfficeTrack golden configuration with measurable acceptance criteria
Build phased rollout plan with change management (pilot expand scale)
Define role-based permissions & guardrails to minimize manual workarounds
Identify UI pain points, automation & AI opportunities across dispatch/field ops
Enhance integrations with enterprise systems (Amdocs, UKG, etc.)
Execute test plans in production-like environments
Maintain a continuous improvement backlog

MUST-HAVE SKILLS

Experience with OfficeTrack or similar field service/workforce management platforms
Strong background in dispatch, field operations, and workforce management systems
Expertise in enterprise integrations, workflow automation, and process optimization
Knowledge of change management, testing strategies, and system governance
Excellent communication & stakeholder management skills