Customer Success Specialist (Expat) – Mandarin + Cantonese | Penang (Malaysia)

RM4100 Basic + RM600 Housing + RM300 Language Allowance (Approx. 8,800 RMB Total Package)
5-day work week (Rotational shifts) | Onsite – Penang | Start Date: 23 May 2026

We are hiring Mandarin + Cantonese-speaking Customer Success Specialists (Expat – PRC candidates) to join a leading customer support operation in Penang, Malaysia (Livingstone).

This is a strong relocation opportunity for candidates looking to build an international career in customer experience within a structured, high-performance environment.

Key Responsibilities:

• Handle customer queries via phone, chat, and digital channels

• Support order management, delivery updates, and service requests

• Provide clear, solution-focused customer support

• Ensure accurate data entry into internal systems

• Maintain high customer satisfaction and service quality standards

• Adapt communication style to different customer needs

Requirements:

• Fluent in Mandarin + Cantonese

• B2 level English proficiency

• Diploma or Bachelor's degree in any field

• Minimum 6 months customer service experience preferred

• Fresh graduates welcome (Communication / English / related fields)

• Call centre experience is an advantage but not mandatory

Offer:

• RM4100 basic salary

• RM600 housing allowance

• RM300 language allowance

• Total package approx. 8,800 RMB equivalent

• Structured onboarding and training

• International work environment in Malaysia

• Strong career progression in customer experience

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140