• You are responsible for the smooth execution of all tasks of your team in customer service (email)
• You achieve this with competent leadership (from 7-10 employees) through teaching and support
• Quality controls and employee discussions are just as much a part of your tasks as solving escalation case and recruiting new employees
• You are responsible for continuous improvement and optimization of the process and quality assurance in all areas
• Emails and phone calls (in case of escalation) are handled crystal clear

• Very good written and spoken German is a prerequisite (C1 minimum)
• You enjoy achieving something together with people and promoting them and bringing them first
• Management experience (at least 5 employees)
• Of course, you are service and customer-oriented
• Good knowledge of people, willingness to perform, and fun communicating are your strengths, which you bring forward confidently and confidently
• Industry experience in consumer electronics / IT products and experience in customer service
• In this position, organizational talent, analytical skills, and an entrepreneurial mindset are very important to be successful
• Completed further training in the area of leadership/management is an advantage

• Supportive and team-oriented working environment
• Flexible working hours
• Competitive benefits package