Service Owner (f/m/d)
Deutsche Börse Group
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Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!
Your area of work:
As Service Owner for our Observability Product, you will contribute to the definition, delivery, and continuous improvement of end-to-end observability capabilities across applications and identities. You will combine elements of product ownership, service management, and stakeholder collaboration to ensure that monitoring, logging, tracing, and alerting services are reliable, scalable, and aligned with both engineering and business needs.
Working in a modern, cloud-native environment, you will support the observability vision and help drive operational excellence by translating technical requirements into a clear product roadmap.
Your responsibilities:
- Support the definition and evolution of the observability platform vision and roadmap (logging, metrics, tracing, dashboards, alerting), translating strategy into actionable initiatives
- Gather requirements from engineering teams, identify pain points, and translate them into structured backlog items and product improvements
- Contribute to defining and tracking key success metrics such as SLOs, SLAs, KPIs, and operational benchmarks
- Support reliable day-to-day service operations by monitoring system performance and availability, ensuring a stable 24/7 observability experience
- Participate in incident response, including troubleshooting, coordination with SRE and platform teams, and contributing to post-incident analysis and improvements
- Drive continuous improvement through automation, reduction of manual effort, and enhancement of self-service capabilities for engineering teams
- Ensure transparent communication of platform updates, service performance, and roadmap progress to stakeholders
- Support cost and vendor management topics, including usage analysis, cost optimization (infrastructure and licensing), and tool evaluation
Your profile:
- Initial professional experience in service management, ideally in the context of Site Reliability Engineering, Platform Engineering, or DevOps
- Solid understanding of observability concepts, including metrics, logs, traces, events, and distributed system monitoring
- Familiarity with operating large-scale monitoring platforms or observability solutions
- Basic knowledge of ITIL or comparable service management frameworks
- Ability to balance technical understanding with product-oriented and strategic thinking
- Strong stakeholder management and communication skills
- Fluent in English (written and spoken)
Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly.
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Have we piqued your interest? Then we encourage you to apply now!
Do you have questions about the application process or this position?
Please contact us at careers@deutsche-boerse.com or by phone 069-211-11810. We look forward to getting to know you!
Deutsche Börse Group, Human Resources
https://careers.deutsche-boerse.com/
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About Deutsche Börse Group
As one of the world’s leading exchange organisations, Deutsche Börse Group provides investors, financial institutions and companies access to global capital markets.