*** This role is only for applicants based in Portugal***

Eager to expand your professional horizons within Lisbon's dynamic corporate center? We are hiring engaging Russian-speaking Support Specialists to represent a world-famous social media network. In this role, you will serve as the primary link for the platform's global community, collaborating with a multicultural team to maintain a secure, inviting, and fully operational digital space.

Core Duties

As a Support Specialist, you will protect platform integrity and assist users across the globe:

• User Assistance: Address incoming inquiries regarding account recovery, profile security, and application features from Russian-speaking users via live chat and email.
• Problem Diagnosis: Pinpoint platform glitches, software bugs, and user-end mistakes, delivering clear instructions to achieve a rapid resolution.
• Community Guidelines: Protect the platform's environment by guiding users on established community metrics and reporting policy breaches.
• Quality Metrics: Consistently satisfy daily operational performance standards by providing empathetic, streamlined assistance.

Candidate Requirements

We welcome candidates from all professional backgrounds. If you have the drive, our comprehensive training program will provide the expertise.

• Language Skills: Native-level fluency in Russian paired with a solid professional command of English (B2 level) for corporate training and internal operations.
• Legal Work Status: You must already possess a valid Portuguese Residence Card (Título de Residência), European Union Citizenship, or an active Refugee Card.
• Important Logistics Note: Please be aware that visa sponsorship and international relocation packages are strictly unavailable for this position.
• Prior Experience: While previous experience in guest relations or customer care is highly regarded, it is not mandatory.
• Schedule Adaptability: Completely prepared to navigate a flexible, rotating shift framework in a fast-moving corporate setting.

Hours & Compensation

• Monthly Salary: €1,237 gross per month (distributed across a standard 12-month calendar).
• Weekly Commitment: A steady 40-hour work week divided into 5 operational days.
• Daily Shift Structure: 8 active working hours per day, supplemented by a 1-hour lunch break.
• Operational Shifts: Rotating schedules organized Monday through Sunday, falling between the hours of 07:00 AM and 00:00 AM (Midnight).

Why Apply?

• Professional Advancement: We are heavily invested in promoting from within; our entry-level specialists frequently transition into Quality Assurance, Coaching, and Team Management.
• Health & Well-being: Access to top-tier private medical insurance along with dedicated workplace wellness initiatives.
• Vibrant Workspace: Work from a state-of-the-art office facility alongside a diverse international team representing over 50 different countries.
• Lifestyle Benefits: Enjoy complimentary local language courses, coordinated corporate surfing excursions, company athletic clubs, and frequent team social events.
• Job Security: Gain peace of mind with a predictable income and employment stability backed by an industry-leading global tech corporation.