Job Summary

This position exists to aid our production department in ensuring our customers have a seamless and exceptional installation experience with us and are 100% satisfied with their project. You will assist our production manager with a variety of tasks.  Along with the production manager you will help our company deliver on our commitments and timelines made the night of the sale. 

• Work with fence and deck customer to premeasure and review utility locates and adjust as needed

• Schedule quality control for fence and deck projects with customers and crews

• Communicate with customers via email and phone on related issues.

• Facilitate customer management software from production and operational aspects

• Visit active jobsites daily to meet quality standards and perform small services

• Train crews on new products or updates

• Promote reviews and referrals

• Effective communication, customer service, and technical skills

• Positive and energetic personality

• Punctual and reliable

• Possess a genuine desire to exceed customer expectations

• Handle customer complaints, problems, and warranty issues

• Enjoy being part of the process and documenting all actions taken on job folders in software

• Assist as needed in preparing daily installation schedule and warehouse needs

• Fence and/or deck installation experience

• You must do well under pressure in a very fast paced environment

• Willingness to learn and adapt

We Offer