Benefits Administration Services Associate II
Conduent
Pasay City, National Capital Region, Philippines1 month ago
66 views17 saves2 applies
Job Type
full time
Description
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
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Skills
case management
About Conduent
Conduent is a business process services company that provides diversified business process services with leading capabilities in transaction processing, automation, analytics, and constituent experience. The company offers customer experience management and other services to various industries. It operates globally with a significant presence in the United States.