Position Summary Reporting directly to the department Director, this position is responsible for staffing, scheduling, and resource operations. Responsible for managing the day-to-day department operations to maintain optimal customer satisfaction and support across UI Health. In partnership with the Director, this position will manage department information processing operations. Duties Responsibilities Responsible for staffing, scheduling, and resource operations. Manage information processing operations. Manage files. Track and manage equipment/supplies. Collect data related to staffing resources. Manages all calls made to the Absence Call line for the Resource Optimization Center (ROC). Strictly adheres to the established absence call workflow and notification process. Compiles and prepares data into various reports and dashboards. Enters and maintains data elements in defined databases (specifically UKG Kronos and Epic). Partners with departmental leadership to implement departmental processes and best practices. Other duties as assigned. Perform other related duties and participate in special projects as assigned.