IT Support & Systems Administration (Remote, USA)

Location: Remote, USA
Employment type: Contract
Indicative rate: $60–$70/hr

We are seeking skilled IT Support and Systems Administration professionals to provide technical assistance and support across various environments. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT services. Candidates will work in a dynamic environment, providing both remote and onsite support to end-users, and may be involved in cloud service management and implementation of new technologies. This is a contract position with opportunities for growth and development in the IT field.

Core skills

• Windows 10
• Windows 11
• Active Directory
• Technical Support
• Troubleshooting
• Help Desk
• Cloud Services
• Desktop Support
• Network Support

Required qualifications

• 1-5 years of experience in IT support or systems administration
• Proficiency in Windows 10 and 11 environments
• Experience with Active Directory user account management
• Strong troubleshooting skills for hardware and software issues
• Ability to provide remote and onsite support
• Familiarity with ticketing systems (e.g., Jira, ServiceNow)
• Experience with cloud services (e.g., Azure, AWS) for relevant roles
• Excellent communication skills for customer service

Preferred qualifications

• Experience with Microsoft 365 services
• Knowledge of network troubleshooting
• Familiarity with virtualization technologies (e.g., VMware)
• Certifications in IT support (e.g., CompTIA A+, Microsoft Certified)