WE ARE HIRING: Customer Support Officer

Industry: Professional Services / Financial Services
Location: Colombo, Sri Lanka
Employment Type: Full-time (Permanent)

Role Overview

The Customer Support Officer (Night Shift) is responsible for delivering professional, prompt, and accurate customer service to global clients. The role involves handling customer queries, requests, and order placements while maintaining high service standards and meeting agreed service timelines.

Key Responsibilities

• Provide excellent customer service to customers worldwide via telephone and written communication

• Handle customer queries, service requests, and order placements professionally and accurately

• Communicate clearly and effectively with clients in English

• Maintain high standards of service quality and customer satisfaction

• Work according to assigned shift schedules and holiday calendars

• Multitask efficiently while handling multiple customer interactions

• Adhere to agreed service levels, timelines, and internal procedures

• Qualifications & Experience

Experience

• Minimum 1 year of experience in a related field

Skills & Competencies

• Excellent written and spoken English

• Strong telephone etiquette

• Good Microsoft Office computer skills

• Ability to multitask effectively

• Positive attitude with a confident, flexible, and self-driven approach

Benefits

• Hospitalization cover for employee, spouse, and children

• Life insurance cover

• Medical expense reimbursement

• Travel allowance

• Wellness allowance

• Option to work 3 days per week from home after probation

Ready to Take Your Career to New Heights?

Were InTalent Asia, your trusted recruitment partner in Sri Lanka, connecting customer service professionals with globally focused career opportunities.

At InTalent Asia, we dont just recruit—we help architect long-term career success.

Apply now and see how you can be the perfect fit for this opportunity!

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