About the Role

We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.

You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.

Key Responsibilities

• Provide production support and triage for system issues impacting operations and call centers
• Investigate, reproduce, and document system defects in lower environments
• Create, prioritize, and track bugs in partnership with IT teams
• Execute system testing and validations to ensure solutions meet business and operational needs
• Run and analyze SQL queries to support troubleshooting and analysis
• Gather, document, and translate complex business and system requirements
• Participate in testing, quality assurance, and implementation activities for complex projects
• Collaborate with cross-functional teams including IT, Operations, and Business partners
• Support system enhancements that improve efficiency, compliance, and scalability

Required Qualifications

• 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)
• Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)
• Strong experience supporting complex systems and integrations
• Hands-on experience with SQL and system analysis
• Solid understanding of testing methodologies and defect management
• Experience working with production systems and operational support
• Excellent written and verbal communication skills in English
• Ability to manage multiple priorities independently in a fast-paced environment

Preferred Qualifications

• Experience working in Agile environments
• Project Management or Business Analysis certification
• Experience supporting enterprise or multi-system environments
• Background working closely with IT delivery teams

Why Join Us?

• Work on complex, high-impact systems supporting enterprise operations
• Collaborate with experienced, cross-functional teams across the business and IT
• Gain exposure to large-scale initiatives, integrations, and process improvements
• Competitive compensation aligned with market and internal equity