Job Summary

Provides frontline customer service support in a branch setting by assisting customers with inquiries, processing orders, managing communications, and ensuring a positive customer experience. Supports daily operations by coordinating with internal teams and maintaining accurate customer records while delivering professional and empathetic service.

Essential Duties & Responsibilities

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  Answer and manage incoming calls, ensuring proper distribution and follow-up
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  Assist walk-in customers with inquiries and service requests
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  Accurately record and maintain customer information and documentation
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  Process and fulfill orders for delivery or pickup
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  Manage incoming and outgoing communications (calls, faxes, etc.)
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  Coordinate documentation and requirements with external stakeholders
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  Resolve customer issues and complaints in a professional manner
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  Maintain high-quality customer service standards and experience
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  Collaborate with internal teams to ensure smooth operations
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  Stay updated on products, services, and procedures

Minimum Requirements / Skills

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  Strong customer service and communication skills
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  Professional phone etiquette
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  Problem-solving and complaint resolution ability
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  Attention to detail and organizational skills
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  Ability to work in a fast-paced environment
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  Willingness to learn and adapt
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  Reliable and punctual work ethic