Key Responsibilities

Office Operations & Facilities Management

• Oversee the full operational management of the office, ensuring a professional, efficient, and well-maintained environment
• Manage facilities, maintenance, cleaning, security, and service providers, ensuring high service delivery standards
• Liaise with building management and external vendors to resolve operational issues and maintain compliance
• Coordinate office space planning, seating arrangements, and office moves where required

Stakeholder & Vendor Management

• Act as the central point of contact for internal stakeholders, including senior management, HR, and global teams
• Manage supplier relationships, including contract negotiation, performance monitoring, and cost control
• Drive vendor onboarding processes, including compliance requirements and payment coordination

Budgeting & Cost Control

• Manage office operating expenses, including cafeteria, maintenance, and supplier costs
• Track budgets, analyse spend, and identify cost-saving opportunities
• Ensure accurate allocation of expenses to cost centres and alignment with internal financial controls

Event & Travel Coordination

• Plan and execute corporate events, team engagements, and executive visits
• Coordinate travel logistics, including flights, accommodation, and transfers for staff and visitors
• Manage offsite events, conferences, and internal initiatives from concept through to execution

Reception & Front-of-House Management

• Oversee reception operations, ensuring a professional and welcoming experience for all visitors
• Implement and maintain processes for visitor management, meeting room coordination, and internal communication
• Supervise and support reception and support staff, ensuring high performance and accountability

Health, Safety & Compliance (HSEC)

• Ensure compliance with health and safety regulations, including emergency procedures and evacuation protocols
• Coordinate drills, inductions, and safety communications

Administrative Leadership & Process Improvement

• Develop and implement efficient administrative processes and policies
• Support internal teams with operational requirements and problem-solving
• Continuously improve systems, reporting, and workflows to enhance productivity

Key Requirements

• Proven experience as an Office Manager or in a similar senior administrative/operations role
• Strong organisational and multitasking abilities with attention to detail
• Excellent stakeholder management and communication skills
• Experience managing budgets, vendors, and facilities
• Ability to work independently, take initiative, and handle high-pressure situations

Personal Attributes

• Professional, approachable, and highly reliable
• Solutions-oriented with strong problem-solving skills
• Able to maintain confidentiality and exercise discretion