Overview

Work Arrangement:

***This position is available as a hybrid position in our Wilmington, DE or Sioux Falls, SD office.***

The VP Enterprise Payments Application provides end-to-end ownership of the Global Payments Platform (GPP), which supports the organization’s core payment transaction processing, including but not limited to ACH, Wires, Real Time Payments (RTP), FedNow, and emerging payment rails such as stablecoins. This role oversees a mission-critical payments platform that enables client growth, increasing transaction volumes, and future expansion of payment capabilities. The VP is accountable for platform strategy, operational stability, risk management, financial oversight, and vendor governance, ensuring the platform operates reliably, securely, and in compliance with regulatory and enterprise standards. In partnership with Technology, Operations, Risk, Finance, Legal, and Client teams, the VP drives platform performance, scalability, and continuous improvement while aligning GPP with enterprise architecture, payments strategy, and business growth objectives.

At The Bancorp, we’ve spent over 20 years driving innovation in the financial services industry. As a trusted partner to businesses from startups to Fortune 500 companies, we provide the people, processes, and banking technology to help our clients succeed. Whether you’re working in Fintech Solutions, Institutional Banking, Commercial Lending, or Real Estate Bridge Lending, you’ll have the opportunity to be part of a team that’s transforming businesses with forward-thinking, tech-powered solutions.

Key Responsibilities

Manager Responsibilities

• Manages team of employees by overseeing day-to-day operations.
• Sets high performance standards and manages team performance in accordance with HR policies and procedures.
• Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.
• Inspires confidence and motivates others to perform at their best.
• Develops staff while effectively addressing performance issues.

Qualification Requirements

Education/Experience Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, Finance, or a related field, or an equivalent combination of education, training, and experience.
• 12+ years of progressive experience in payments, financial services, or enterprise platform leadership.
• Demonstrated experience owning and leading Tier-1, high-availability transaction processing platforms, with a strong background in payment processing, rule-based systems, and integrations.
• Experience leading enterprise application portfolios, including lifecycle management, production support, platform upgrades, releases, and modernization initiatives (including test plans and automation strategies).
• Proven ability to manage vendor relationships, contracts, and third-party risk in a regulated environment, with strong governance, risk management, and audit readiness experience within financial institutions.
• Experience with financial oversight, including budgeting, cost management, and billing or volume validation.
• Demonstrated ability to translate business and growth strategy into executable platform roadmaps and operational outcomes, with executive-level communication and leadership skills influencing cross-functional stakeholders.

Preferred Qualifications

• Availability to provide executive on-call support during extended operating hours (Sunday–Friday evenings) for a mission-critical payments platform, with flexibility for non-standard hours supporting production incidents, releases, and client go-live events.
• Strong working knowledge of payment rules, regulations, and industry standards across ACH, Wires, RTP, FedNow, and emerging payment rails, with hands-on experience in enterprise payment platforms (e.g., FINASTRA Global Payments Platform, ACH, Wire, RTP, FedNow).
• Solid financial acumen, including transaction reconciliation, billing validation, and financial analysis within payment processing environments.
• Excellent communication and collaboration skills, with the ability to clearly convey complex issues to technical and non-technical audiences and work effectively in a fast-paced, team-oriented environment.
• Demonstrated ability to lead cross-functional teams and drive issues to resolution under time-sensitive, high-pressure conditions.
• Exceptional analytical and problem-solving skills, with strong attention to detail and sound, timely decision-making

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture & Background Screening

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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