Key Responsibilities

• Manage the full employee lifecycle process, from onboarding to offboarding

• Handle day-to-day HR operational and administrative tasks

• Serve as the first point of contact for employee HR inquiries and concerns

• Resolve, escalate, or route HR-related cases following company protocols

• Maintain accurate employee records and HR documentation

• Support payroll, benefits, and absence management processes

• Ensure compliance with labor laws, HR policies, and company standards

• Partner with business leaders on employee-related concerns

• Help improve employee engagement and workplace experience

• Support continuous improvement of HR processes and service delivery

• Promote an inclusive and positive work culture

• Use HR systems, digital tools, and case management platforms efficiently

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or any related field

• At least 1 year of HR experience

• Strong English communication skills, both written and verbal

• Experience in HR operations, employee lifecycle, or shared services

• Familiarity with HR case management systems and HRIS tools

• Knowledge of labor laws and HR compliance

• Comfortable handling employee and stakeholder concerns independently