Overview

Looking to TRADE UP to a better opportunity? Brown Cooling, Heating, Plumbing and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Responsibilities

• Provide professional customer support via phone, email, chat, and multiple service platforms
• Efficiently switch between platforms and systems while assisting customers
• Handle multiple tasks and customer inquiries in a fast-paced environment
• Maintain accurate customer records and documentation
• Resolve issues in a timely and positive mannerFollow company procedures and meet performance expectations

Requirements

Must be available to work nights, weekends, and holidays

• Ability to quickly switch between multiple platforms and applications
• Strong multitasking abilities in a fast-paced environment
• Fast learner with the ability to adapt quickly
• Basic to intermediate computer skills required
• Excellent communication and problem-solving skills
• Previous customer service experience is a plus

What We're Looking For

• Dependable and self-motivated individuals
• Positive attitude and strong work ethic
• Ability to stay organized while managing several systems at once

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Part Time

Salary: $15-18 per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support (1+ year required)

Work Location: In person