Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.
At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.
Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Portfolio & Relationship Management
• Serve as the primary relationship owner for assigned accounts, ensuring high customer satisfaction.
• Develop a deep understanding of each client’s supply chain, freight profile, and strategic objectives.
• Maintain consistent communication with decision-makers and stakeholders to build trust and transparency.
• Conduct Quarterly Business Reviews (QBRs) to evaluate performance, align on KPIs, and propose growth
initiatives.
Growth & Revenue Development
• Identify opportunities to expand wallet share through additional lanes, modes (TL, LTL, expedited, intermodal),
or value-added services.
• Proactively pursue cross-sell and up-sell opportunities to increase account profitability.
• Build account-specific strategies that align Odyssey’s solutions to client goals.
• Track competitive intelligence and market insights to uncover new opportunities.
Execution Oversight & Issue Resolution
• Partner with operations and carrier sales teams to ensure seamless execution of customer freight.
• Monitor daily account activity and performance metrics, resolving issues proactively to maintain service
excellence.
• Escalate operational challenges quickly while communicating solutions to the customer.
• Collaborate with leadership to align execution with contractual service-level agreements.
Analytics, Reporting & Forecasting
• Analyze account data to identify trends, service gaps, and margin improvement opportunities.
• Translate data into actionable strategies that enhance both client satisfaction and revenue growth.
• Maintain CRM records and provide leadership with accurate forecasts of account performance.
• Deliver reporting for internal and client-facing reviews, demonstrating value creation.
3TS Division Account Manager
7/12/2025 | VERSION 1 2
Required Skills & Experience
• 3+ years of experience in freight brokerage, logistics, or transportation account management.
• Proven ability to grow customer accounts and achieve revenue targets.
• Strong relationship-building skills with the ability to engage across multiple levels of a client’s
organization.
• Analytical mindset; skilled in identifying trends, diagnosing challenges, and proposing solutions.
• Excellent verbal and written communication skills.
• Proficiency in CRM platforms (Salesforce, HubSpot, or similar) and Microsoft Office Suite (Excel,
PowerPoint).
• Bachelor’s degree in Business, Logistics, or Supply Chain preferred.
Competencies & Behavioral Expectations
Customer Focus
• Champions client needs, delivering tailored solutions that strengthen trust and retention.
Strategic Growth Orientation
• Balances day-to-day execution with long-term account expansion.
Analytical Thinking
• Applies data-driven insights to identify gaps, optimize performance, and unlock growth.
Problem Solving
• Addresses issues proactively, escalating when necessary, and ensuring resolution.
Collaboration
• Works seamlessly across sales, operations, and carrier sourcing to drive results.
Results-Driven
• Owns revenue growth targets and consistently seeks ways to maximize account value.
Accountability
• Takes full responsibility for portfolio performance and customer satisfaction

We offer a comprehensive and competitive compensation and benefits package, including:
• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.