Central Adelaide Local Health Network, RAH and TQEH
Salary ASO-2 $30.01 - $32.28 per hour plus 25% casual leave loading
Casual
About the Role
Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? As a Customer Service Officer at the Royal Adelaide Hospital or the Queen Elizabeth Hospital, you’ll be the friendly face and voice of our facility, ensuring every client, staff member, and visitor receives a warm welcome and prompt assistance. Reporting to the Administration Coordinator, you’ll play a pivotal role in the smooth operation of our front-line services, including handling enquiries at the Switchboard and Enquiries Desk, responding to emergency calls, and coordinating messages and paging with care and precision.
This is a fantastic opportunity to be part of a team that makes a real difference in people’s lives every day. You'll thrive in a dynamic hospital setting where your ability to communicate clearly, act calmly under pressure, and follow established procedures will be highly valued. If you’re someone who takes pride in providing a confidential and customer-focused service, and you're ready to contribute to a high-performing and supportive team, we’d love to hear from you.
About you
You’re a confident and capable individual who thrives in a busy environment and takes pride in delivering excellent customer service. To succeed in this role, you will have:
Strong communication and interpersonal skills, with the ability to remain calm and professional while resolving client concerns.
Proven experience in customer service and administration, including handling repetitive tasks to a high standard.
A positive, adaptable approach to change, with sound organisational and problem-solving skills to manage competing priorities.
A commitment to confidentiality, teamwork, and safe, inclusive workplace practices, along with proficiency in office systems and technology.
SA Health is the brand name for the portfolio of South Australian government departments and agencies administered by the South Australian Government, responsible for delivering health and medical services for the state.
