Step into the fast-moving world of financial technology! We are hiring motivated French-Speaking Customer Success Advisors to join our primary headquarters in Lisbon, Portugal. Supporting a major global payment solutions brand, you will act as the primary point of contact for users utilizing digital finance tools. This is far more than just a typical support role—it is your gateway to launching a long-term career in the booming Fintech sector while living in the beautiful Portuguese capital.

Your Core Responsibilities

As a Customer Success Advisor, you do much more than just answer everyday questions. You actively guide users through the online payment ecosystem and ensure their money transfers go smoothly.

• Customer Support: Assist French-speaking clients across multiple channels regarding digital wallets, account statuses, and payment processing.
• Problem Solving: Take direct ownership of complex billing inquiries and technical issues, ensuring every customer receives an effective resolution.
• Security & Safety: Adhere strictly to financial safety regulations to safeguard user data and ensure all platform transactions are legitimate.
• Teamwork: Collaborate closely with a multinational team, utilizing your English skills to sync up with managers and technical departments.
• Quality Standards: Consistently meet and exceed key performance goals to maintain the highest levels of customer satisfaction.

Who We Are Looking For

We value your attitude and communication capabilities above all else. You do not need a specific professional background to apply, as we provide complete training to set you up for success!

Minimum Requirements:

• Languages: Flawless written and spoken fluency in French, paired with a solid intermediate command of English (B2 level) for internal communication and training platforms.
• Willingness to Learn: No specific industry background required—we prioritize your long-term potential and your enthusiasm for learning the fintech industry.
• Dependability: A highly reliable professional who values punctuality and shows up consistently for the team and customers.
• Tech Savvy: Comfortable navigating various software platforms and resolving issues using digital tools.

Salary & Benefits

We provide a comprehensive financial and rewards package to ensure our team members are fully supported:

• Fixed Salary: A base pay of €930 gross per month, distributed 14 times per year (inclusive of mandatory local summer and Christmas bonus payments).
• Attendance Bonus: An additional €65 monthly reward for maintaining reliable and punctual attendance.
• Meal Stipend: €7.63 per working day to cover your daily food expenses, provided via a dedicated meal card.
• Career Growth: Direct access to our internal development programs designed to help you transition into senior, QA, or management positions.

Complete Relocation Support

If you are moving to Portugal from another country, we make your transition completely simple and stress-free:

• Premium Housing: Move straight into a private bedroom within a shared, company-managed apartment—saving you the stress and hassle of house hunting in a new city!
• Relocation Help: We fully cover your flight costs to Lisbon and provide direct, hands-on assistance with local Portuguese administrative paperwork (including securing your NIF and Social Security numbers).

The Lisbon Lifestyle

Lisbon is an incredible place to build a life. Renowned for its historic architecture, exceptional culinary scene, and nearby world-class beaches, the city offers the absolute perfect balance of professional development and coastal relaxation.

How to Apply

If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select Apply Now and send over your current CV written in English!