Business Development Center (BDC) Representative

Company: Bob Johnson Chevrolet

About the Role: Are you highly organized, detail-oriented, and motivated by performance-based pay? Bob Johnson Chevrolet is looking for a driven BDC Representative to join our team. In this unique role, you will serve as the ultimate safety net for our high-volume sales floor while proactively driving new business through outbound sales calls. This dual-focus position means your proactive efforts directly translate to a larger paycheck!

Your Daily Routine:

The Ultimate "Backstop" (Inbound):

• Safety Net: Act as the crucial catch-all for our inbound call traffic. You will step in to capture sales opportunities only if the Sales Department fails to answer within two rings.
• Strategic Call Management: Master our transfer protocols—knowing exactly when to set an appointment yourself, when to transfer to a manager, or how to seamlessly route calls.

Proactive Revenue Generation (Outbound):

• Drive Your Income: Take control of your paycheck by making targeted outbound calls to unsold showroom traffic, past customers, and CRM leads.
• Appointment Setting: Turn warm leads into concrete showroom appointments. Your success in getting customers in the door directly impacts your performance bonuses.

Lead & Task Management:

• Start your day by ensuring all new leads are answered.
• Manage and complete replies, filtering statuses by priority (under 3 days, showroom visits, 3-7 days, and ongoing tasks).

Sales Accountability (The "One Hour Rule"):

• Play a crucial part in maintaining our CRM integrity. Monitor phone leads to ensure Sales Professionals log their updates within one hour, receiving specific follow-up tasks to ensure compliance if they miss the mark.

Who We’re Looking For:

• A highly dependable, money-motivated professional who thrives in a fast-paced environment and refuses to let anything slip through the cracks.
• Excellent phone skills with a confident, persuasive, and solutions-oriented demeanor.
• Strong organizational skills and comfortable navigating CRM software.
• A team player who can firmly but professionally support the sales staff while holding them accountable to dealership processes.

Why Join Bob Johnson Chevrolet?

• Uncapped Earning Potential: Enjoy a compensation structure where your outbound hustle and appointment-setting success directly increase your income.
• Be a foundational part of a highly structured and evolving BDC department.
• Comprehensive benefits package.
• The opportunity to work with an experienced management team dedicated to your professional growth and success.