Technical Order Entry / Customer Service Representative

The Technical Order Entry / Customer Service Representative is responsible for accurately entering complex glass orders, managing customer communications, and supporting custom product quoting. This role requires a strong technical background, attention to detail, and the ability to work collaboratively with customers and internal teams.

Key Responsibilities

• Enter customer orders involving dimensions (length, width, thickness) and glass type.
• Provide customers with status updates and promise ship dates.
• Prepare and enter quotes, including commercial project quotes and custom product calculations.
• Educate customers on products and processes, helping them select appropriate options and sizes.
• Verify order accuracy before submission to the manufacturing team.
• Resolve customer issues, trace order progress, and prioritize customer satisfaction.
• Perform additional duties and projects as assigned by management.

Qualifications

• High level of professionalism, enthusiasm, and customer service orientation.
• Strong organizational and follow-up skills.
• Effective problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage customer needs via phone, email, and in person.
• Technical aptitude and familiarity with measurement and product specifications.

Job Type

• Full-time

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Benefits

• 401(k) & 401(k) matching
• Dental, Vision, and Health Insurance
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Referral Program
• Retirement Plan
• Flexible Schedule

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Schedule

• 8-hour shift
• Monday to Frida