Key Responsibilities:

-Lead Mobile App Launch: Oversee the execution and implementation of the new mobile application, working closely with the analyst and technical manager to monitor and evaluate app performance.

-Program Management: Define program success metrics, develop detailed project plans, establish milestones, and allocate resources. Proactively identify risks and escalate challenges to leadership, providing actionable solutions.

-Strategy Development: Devise a data-driven strategy to improve customer experience and drive retention, frequency, and acquisition. Ensure alignment of program objectives with business goals.

-Cross-Functional Collaboration: Collaborate with cross-functional teams including marketing, IT, and leadership to ensure program objectives are met and continuously optimized for performance.

-Stakeholder Communication: Serve as the primary point of contact for all program- related activities, regularly updating stakeholders on progress, challenges, and outcomes.

-Continuous Improvement: Implement mechanisms for continuous improvement, and prioritize new capabilities for the program, and manage the product backlog to ensure ongoing program development.